Innovative Offices Open For Business On Transfer Day

St. Thomas, St. John and St. Croix USVI – March 27, 2015– Innovative joins the people of the Virgin Islands in observing Transfer Day. In an effort, however, to accommodate the schedules of Innovative customers and provide the optimum level of service, the Innovative Business Offices will be open on Tuesday, March 31, 2015.


Innovative’s Business Offices, which include the customer care departments for Innovative Telephone, Innovative Cable TV and Innovative Long Distance, are located at Estate Diamond on St. Croix; Tutu Park Mall on St. Thomas and Starfish Market Place on St. John.


The Innovative Wireless retail stores at Estate Diamond and Plaza Extra West on St. Croix; Tutu Park on St. Thomas and Starfish Marketplace on St. John will also be closed on April 3, 2015 and April 4, 2015.

For cable TV or phone repairs, Innovative customers are encouraged to report a service problem online by visiting our website Customers should click on “Services” then “Contact Us” and submit a help ticket. Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.

Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this link. Please have available your telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. For billing inquiries or customer service, customers may dial (340) 779-9999 and press 6. Customer service is also available for wireless customers directly at (340) 777-8899.