Innovative Offices Open For Columbus Day and VI-PR Friendship Day
St. Thomas, St. John and St. Croix USVI – October 10, 2014– Innovative joins the people of the
Virgin Islands in observing Columbus Day and Virgin Islands–Puerto Rico Friendship festivities.
In an effort, however, to accommodate the schedules of Innovative customers and provide the
optimum level of service, the Innovative Business Offices will be open on Monday, October 13,
Innovative Business Offices provide customer care for Innovative Telephone, Innovative Cable
TV, Innovative Long Distance and Innovative PowerNet. The Innovative Business Offices are
located at Estate Diamond on St. Croix, Tutu Park Mall in St. Thomas and Starfish Market Place
in St. John. Innovative’s Customer Service Call Center and Front Office walk-in areas at the
Business Offices at Tutu Park in St. Thomas and at Estate Diamond in St. Croix have operational
hours from 8:00 a.m. to 5:00 p.m., Monday through Friday and on Saturdays 8:00 a.m. to 12:00
noon. At the St. John office, located at the Marketplace, operational hours are Monday to
Friday 8:30 a.m. to 4:00 p.m. Customer Service Representatives assist customers with service
applications, billing inquiries and other operational matters. Customers may call Customer
Service at (340)779-9999 for assistance.
The Innovative Wireless locations at Estate Diamond and Plaza Extra West on St. Croix and
Tutu Park and the Lockhart Gardens Mall on St. Thomas will also be open on October 13, 2014.
The hours of operation are from 8:00 a.m. to 6:00 p.m.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The
hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays,
Sundays and holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach
the Service Center at (340) 778-1742 or by clicking this link. Please have available the telephone
number, statement number, address, description of problem and brief directions. For
assistance with high-speed data/Internet service, customers should call (340) 779-9999 and
press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also
available for wireless customers directly at (340) 777-8899. Innovative customers may also
report a service problem online by visiting our website http://www.innovative.vi. Customers
should fill out the form and select “Service Repairs” as the category.