Innovative Customers Experience Service Disruption Caused By Damaged Fiber
St. Thomas, St. John and St. Croix, USVI- October 10, 2014– Innovative Telephone customers on the island of St. Thomas experienced an outage due to damages to the Company’s underground infrastructure.
LaVerne Reed, Director of Construction stated, “On October 9, 2014, Innovative was made aware that an unknown vehicle in the area of Subbase damaged an underground fiber optic cable. As a result of this damage to Innovative’s facilities, some of our business customers at the Cyril E. King Airport and
along the Lindbergh Bay Beach area were affected.”
Innovative technical crews immediately began working on-site and service was fully restored to all areas by the day’s end.
Innovative apologizes for any inconvenience this may cause its customers. For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach the Service Center at (340) 778-1742. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also available for wireless customers directly at
(340) 777-8899. Innovative customers may also report a service problem online by visiting our website http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the category.