Innovative Business Centers to Close on November 27 in Observance of Thanksgiving Day

St. Thomas, St. John and St. Croix, USVI – November 25, 2014– In observance of Thanksgiving Day, Innovative’s Business Offices and Wireless Retail Stores on St. Thomas, St. John and St. Croix will be closed on Thursday, November 27, 2014.


Innovative Business Offices provide customer care for Innovative Telephone, Innovative Cable TV, Innovative Long Distance and Innovative PowerNet. The Innovative Business Offices are located at Estate Diamond on St. Croix; Tutu Park Mall on St. Thomas and Starfish Market Place on St. John.
The Innovative Wireless locations at Estate Diamond and Plaza Extra West on St. Croix and Tutu Park and the Lockhart Gardens Mall on St. Thomas will also be closed on November 27, 2014.


Normal business hours at each location will resume on Friday, November 28, 2014. The hours for the Wireless Retail Stores will be 8:00 a.m. to 7:00 p.m. on Black Friday with the exception of the Starfish Market Place Store on St. John which will be open from 8:30 a.m. to 3:30 p.m. Customers are encouraged to take advantage of holiday special promotions.


For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.  Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this link. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also available for wireless customers directly at (340) 777-8899. Innovative customers may also report a service problem online by visiting our website Customers should fill out the form and select “Service Repairs” as the category.