Innovative Service Disruption Due to Accident on St. Thomas
St. Thomas, St. John and St. Croix, USVI- December 12, 2014 – Innovative Telephone and Internet experienced an outage due to damages to the Company’s outside plant.
“On the morning of December 11, 2014, 900 pair feeder cable was pulled down from a utility pole by an unknown vehicle. As a result of this damage to Innovative’s facilities, the Cyril E. King Airport, Emerald Beach Resort, Island Beachcomber Hotel, Best Western Carib Beach Resort, Water Island and
other surrounding areas were without telephone and internet service,” stated Director of Construction, LaVerne Reed.
Innovative Technical Crews responded immediately to address the outage and all services were fully restored by 4:15 p.m. Innovative apologizes for any inconvenience this may cause its customers.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this link. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call (340)
779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also available for wireless customers directly at (340) 777-8899. Innovative customers may also report a service problem online by visiting our website http://www.innovative.vi. Customers should fill
out the form and select “Service Repairs” as the category.