Innovative Experiences Major Service Disruption Caused By Damaged Fiber
St. Thomas, St. John and St. Croix, USVI- December 24, 2014– Innovative customers on the island of
St. Croix are experiencing a major outage due to damages to the Company’s underground
infrastructure caused by Water and Power Authority (WAPA).
Nauzer Mistry, Vice President of Engineering and Network Operations stated, “This morning Innovative
was made aware that one of WAPA’s crews working near the entrance of Tide Village damaged an
underground fiber optic cable. As a result of this damage to Innovative’s facilities, many business and
residential customers have lost all services to include telephone, wireless, internet and cable television
Services are being restored to customers as paths are fixed and/or alternate routes are made available
until the fiber is repaired. Innovative Technical and Engineering crews are on-site and will work
tirelessly until service is fully restored to all areas affected.
Innovative apologizes for any inconvenience this may cause its customers.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach the Service Center
at (340) 778-1742 or by clicking this link. Please have available the telephone number, statement
number, address, description of problem and brief directions. For assistance with high-speed
data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly
for technical support assistance. Customer service is also available for wireless customers directly at
(340) 777-8899. Innovative customers may also report a service problem online by visiting our website
http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the