Innovative’s Business Offices To Close On January 19 In Observance Of Dr. Martin Luther King’s Birthday

St. Thomas, St. John and St. Croix, USVI – January 15, 2015– In observance of Dr. Martin Luther King’s
Birthday, Innovative’ s Business Offices on St. Thomas, St. John and St. Croix will be closed on Monday,
January, 19, 2015.

Innovative’s Business Offices, which include the customer care departments for Innovative Telephone,
Innovative Cable TV and Innovative Long Distance, are located at Estate Diamond on St. Croix; Tutu
Park Mall on St. Thomas and Starfish Market Place on St. John. The Innovative Wireless locations at
Estate Diamond and Plaza Extra West on St. Croix; Tutu Park and Lockhart Gardens Mall on St. Thomas
and the Starfish MarketPlace in St. John will also be closed on January 19, 2015.

Normal business hours will resume on Tuesday, January 20, 2015.

For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m.

Customers utilizing wireless phones can reach the Service Centre at (340) 778-1742 or by clicking this
link. Please have available the telephone number, statement number, address, description of problem
and brief directions. For assistance with high-speed data/Internet service, customers should call (340)
779-9999 and press 5 or call (340) 714-3700 directly for technical support assistance. Customer service
is also available for wireless customers directly at (340) 777-8899. Innovative customers may also
report a service problem online by visiting our website Customers should fill
out the form and select “Service Repairs” as the category.