Innovative Cable TV St. Thomas Announces Service Interruptions
St. Croix, St. Thomas and St. John, USVI- January 27, 2015– Innovative Cable TV, St. Thomas announces that Cable TV services will experience intermittent interruptions on Wednesday morning, January 28, 2015, between the hours of 12:00 a.m. and 6:00 a.m.
Bernard Rey, Vice President of Cable TV Operations stated, “The Innovative Headend technical team will be upgrading the St. Thomas Headend emergency backup electrical system. Every attempt will be made to keep these interruptions at a minimum.”
Rey continued, “We sincerely apologize for any inconvenience caused as we continue to maintain and upgrade our equipment to provide optimum service to our customer.”
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Centre at (340) 778-1742 or by clicking this link. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also available for wireless customers directly at (340) 777-8899. Innovative customers may also report a service problem online by visiting our website http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the category.