CMC Technical Difficulties Impact Innovative Cable TV’s Cricket Signal
St. Thomas, St. John and St. Croix USVI – April 13, 2015– Innovative Cable TV St. Croix and St.
Thomas-St. John would like to inform subscribers of signal interference during the International
Home Series 2015 Cricket match. This Pay-Per-View series is being impacted by Innovative’s
cricket provider, Caribbean Media Corporation’s technical issues.
Today, April 13, 2015, marks the first test match of the International Home Series 2015 between the West Indies and England. This will be the first of five test matches.
Graciela Rivera, Vice President of Cable TV Services stated, “Innovative Cable TV subscribers on the islands of St. Thomas and St. John were able to view the cricket match but with poor
reception. Unfortunately, there was difficulty with Innovative Cable TV St. Croix’s feed causing no reception until 4:00 p.m. when it was repaired.”
Innovative Cable TV apologizes for any inconvenience that this may have caused its subscribers and will work to credit customers who have ordered this event for the period of time missed.
For cable TV or phone repairs, Innovative customers are encouraged to report a service problem online by visiting our website http://www.innovative.vi. Customers should click on “Services” then “Contact Us” and submit a help ticket. Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. For billing inquiries or customer service, customers may dial (340) 779-9999 and press 6. Customer service is also available for wireless customers directly at (340) 777-8899.