Innovative Cable TV St. Croix Apologizes For Pay-Per-View Delay
St. Thomas, St. John and St. Croix, USVI – May 3, 2015–Innovative Cable TV St. Croix experienced a
delay in the airing of the Mayweather vs. Pacquiao Pay-Per View boxing event on Saturday, May 2,
2015. While St. Thomas subscribers received the fight without incident, there were technical issues on
St. Croix, which temporarily prevented customers from gaining access to the event.
Graciela Rivera, Vice President of Cable TV Services stated, “In preparation for this highly anticipated
event, Innovative’s Business Office and technical teams were on site to ensure that there were no
issues. As soon as we realized that there was a delay on St. Croix, our technical team worked diligently
to ensure that our customers would be able to see the most exciting fight of the century. Our team was
able to restore the signal in time for the main event.”
“We sincerely apologize for any inconvenience that this delay caused our customers and we will be
contacting our St. Croix subscribers who were affected in an adverse manner,” concluded Rivera.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this
link http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the telephone
number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4
or call (340) 714-3700 directly for technical support assistance.
Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website
http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the