Debra Thomas-Smith, Vice President of Customer Care stated, “The Innovative Business Office, St. John location will open at 10:00 a.m. on Friday, May 22nd to accommodate a scheduled employee meeting. All other locations will operate normal business hours.”
Innovative apologizes for any inconvenience caused. Customers who wish to make a payment by credit or debit card with a logo may call 340-774-2PAY (2729).
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this link Click here. Please have available the telephone number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance.
Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the category.