Innovatives’ Service Disrupted Due To Damaged Cable
St. Croix, St. Thomas and St. John, USVI- June 1, 2015– Innovative customers in the downtown area of
St. Thomas experienced an outage stemming from gunfire. The outage occurred today, June 1, 2015,
during the early morning hours.
This service interruption affected all services including telephone, cable TV and internet. Business and
residential customers in the area of Garden Street, Long Path and the Northern and Southern side of
Mainstreet and Backstreet were affected. The Innovative Construction team repaired cable that was
damaged by bullet holes early in the morning and service was restored at 11:00 a.m.
Innovative apologizes for any inconvenience that these service interruptions may have caused its
For cable TV or phone repairs, Innovative customers are encouraged to report a service problem online
by visiting our website http://www.innovative.vi. Customers should click on “Services” then “Contact
Us” and submit a help ticket. Innovative customers calling from landlines should dial 912. The hours of
operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m. Customers who wish to make a payment by credit or debit card
with a logo may call 340-774-2PAY (2729).
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742. Please have
available the telephone number, statement number, address, description of problemand brief directions.
For assistance with high-speed data/Internet service, customers should call (340)
779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. For billing
inquiries or customer service, customers may dial (340) 779-9999 and press 6. Customer service is also
available for wireless customers directly at (340) 777-8899.