Innovative’s EVO Enhancements Continue

St. Thomas, St. John and St. Croix, USVI – June 08, 2015– Innovative, the leading telecommunications

provider in the U.S. Virgin Islands and the only provider with a full suite of services, announces more

updates regarding the modernization plan for its network. Innovative will begin the upgrade of its

equipment in Frederiksted to Data Over Cable Service Interface Specifications (DOCSIS) 3.0 which will

significantly increase transmission bandwidth and therefore improve service for customers in that


DOCSIS is a telecommunications standard that permits the addition of high bandwidth data transfer to

an existing cable TV system. It also provides high speeds of internet over the hybrid fiber-coaxial (HFC)

infrastructure. The upgrading process is scheduled to begin on June 9, 2015 and will continue through

June 11, 2015. The initial phase will begin on June 9th from 12:00 a.m. to 5:00 a.m. The second phase

will begin on June 10th from 12:00 a.m. to 5:00 a.m. and the final phase is scheduled for June 11th from

12:00 a.m. to 5:00 a.m.

Nauzer Mistry, Vice President of Engineering stated, “While we’d like the upgrade to be completed as

quickly as possible, we are required to be cognizant of our overall customer service. Therefore, our

plan is to complete the cutover using a phased approach. Once the Frederiksted equipment has been

upgraded, Innovative will be completely DOCSIS 3.0 capable.”

Innovative recently increased the internet speed for both business and residential customers as an

expression of gratitude for their patronage. As of April 20, 2015, EVO high speed internet residential

customers received one of the following upgrades for no additional cost:

Former Speed             New Speed

1.5 Mbps                    3.0 Mbps

3.0 Mbps                    6.0 Mbps

6.0 Mbps                    12.0 Mbps

12.0 Mbps                  18.0 Mbps

On June 1, 2015, business customers were also given an internet speed upgrade increasing their

speeds from their existing speeds of 3.0 Mbps, 6.0 Mbps, 12.0 Mbps to 6.0 Mbps, 12.0 Mbps and a

whopping 25 Mbps!

Customers in EVO ready areas who have not converted should contact the EVO team by calling 774-

2000 or by sending an inquiry via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Additional information is

also available online at