Innovative Cable TV Announces Brief Scheduled Service Interruption On St. Croix
St. Croix, St. Thomas and St. John, USVI- June 12, 2015– Innovative announces a scheduled service
interruption on Saturday, June 13, 2015 from 12:30 a.m. to 2:00 a.m. Services affected during this
maintenance window will affect all Innovative Cable TV St. Croix customers.
Bernard Rey, Vice President of Cable TV Operations stated, “We are in the process of upgrading our
wiring and electrical equipment as a means to provide optimum service to our customers. We sincerely
apologize for any inconvenience that this service interruption may cause our customers.”
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this
link, http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the
telephone number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4
or call (340) 714-3700 directly for technical support assistance. Customer service is also available for
wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website
http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the