Innovative Announces Scheduled Weekend Service Interruptions
St. Croix, St. Thomas and St. John, USVI- June 12, 2015– Innovative announces scheduled service
interruptions that will begin on Saturday, June 13, 2015 from 9:00 p.m. to Sunday, June 14, 2015 at
9:00 a.m. Services affected during this maintenance window will include Innovative’s telephone online
web payment and Pay By Phone systems and the ability to order Pay Per View. All upgrades will be
done during the aforementioned hours.
Debra Thomas-Smith, Vice President of Customer Care stated, “Innovative Companies are in the
process of maintaining and upgrading its software as a means to provide optimum service to its
customers. These enhancements to our billing and subscriber management software will significantly
improve Customer Care processes. We sincerely apologize for any inconvenience that these service
interruptions may cause our customers.”
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this
link, Help Ticket. Please have available the telephone number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4
or call (340) 714-3700 directly for technical support assistance. Customer service is also available for
wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website