Innovative’s Network Functional During Island-Wide Power Outage On St. Croix


St. Thomas, St. John and St. Croix, USVI – June 26, 2015– Innovative, the leading telecommunications provider in the U.S. Virgin Islands, has made tremendous strides to ensure that the network remains operational during island-wide power outages. Today, The Virgin Islands Water and Power Authority experienced an island-wide power outage on St. Croix that lasted less than two hours. During the aforementioned outage time period, Innovative’s network remained fully operational.


Services for approximately 2,000 customers were affected due to defective back-up batteries that have not been properly charged or no batteries in the eMTA. The eMTA is the compact box that has been installed in the customer’s premise which connects to the Innovative network. This small box also distributes Telephone and Internet signals to the various devices in the customer’s home or office.


Matt Muckelbauer, Sr. Vice President of Network Operations and Chief Technology Officer stated, “We are very pleased that our ongoing efforts to rebalance our power grid on St. Croix to ensure that the network functions during extended power outages have been successful. We have completed a similar initiative on our St. Thomas network, and the network has worked during extended power failures on St. Thomas.”


“Although it takes some time to adapt to new technology, we want to assure our community that the Hybrid-Fiber Coax network works and it is the cornerstone for additional advanced telecommunications services we have been launching such as HD, faster high-speed data and Video-on-Demand in the near future,” continued Muckelbauer.


“We sincerely apologize for any inconvenience that the customers with back-up battery issues experienced. We have been, and are continuing to contact customers that experienced battery challenges and strongly encourage them to come in to the Business Office to swap out their battery for
a new one. The process will be expedited when they visit our Business Offices at Estate Diamond on St. Croix, Tutu Park on St. Thomas and Starfish Marketplace on St. John. We want to ensure that all back-up batteries are operating at optimal levels,” concluded Muckelbauer.


For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.