Innovative Announces Emancipation Day and Independence Day Closings
St. Thomas, St. John and St. Croix, USVI – July 1, 2015 – The management and staff of
Innovative, the leading telecommunications provider in the Territory, join with the people of
the Virgin Islands to commemorate Emancipation Day and Independence Day in the U.S. Virgin
In observance of both holidays, the Innovative Business Centers and Wireless retail locations,
which include the customer care departments for Innovative Telephone, Innovative Cable TV
and Innovative Long Distance locations at Estate Diamond; Tutu Park on St. Thomas and Starfish
Marketplace on St. John, will close on Friday, July 3, 2015 and Saturday, July 4, 2015.
All Innovative offices will resume normal business hours on Monday, July 6, 2015.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The
hours of operation are 8:00 a.m. to 5:00 p.m. from Monday through Friday and on Saturdays,
Sundays and holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by
clicking this link http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have
available the telephone number, statement number, address, description of problem and brief
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and
press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also
available for wireless customers directly at (340) 777-8899. Innovative customers may also
report a service problem online by visiting our website http://www.innovative.vi. Customers
should fill out the form and select “Service Repairs” as the category.