Shawn F. O’Donnell, CEO and President for the Innovative Companies stated, “Firstly, we encourage
our customers and the community to be safe and diligent during Tropical Storm Erika. It is imperative
that our residents stay tuned to the media for weather updates and disaster preparedness guidance.
The public also should monitor announcements in the media about the resumption of Innovative’s
business hours on Friday.”


Customers should refrain from moving or cutting downed lines on their property or in the vicinity of
their homes because they may be active power lines, telephone lines or cable TV lines.
Innovative customers may report a service problem online by visiting our website Customers should fill out the form and select “Service Repairs” as the