Matt Muckelbauer, Senior Vice President and Chief Technology Officer, stated, “Today six nodes on St.
John are experiencing an outage and 1,071 eMTAs, the modem in each customer’s premise, are
currently affected. We sincerely apologize for any inconvenience that this network outage is causing
our customers and our technical team is diligently working on restoring service as soon as possible.”

For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 7:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m.

Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking the
following link: Please have available the
telephone number, statement number, address, description of problem and brief directions.

For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4
or call (340) 714-3700 directly for technical support assistance.

Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website Customers should fill out the form and select “Service Repairs” as the