Innovative Cable TV May Experience Intermittent Interference Due To Sun Outages
St. Thomas, St. John and St. Croix, USVI- October 3, 2015 –Innovative Cable TV St. Thomas, St. John
and St. Croix may experience service interruptions in the coming weeks. These foreseeable brief
interruptions can last up to several minutes a day and are caused by sun outages.
Sun outages, which typically occur twice a year are due to interference from solar radiation and cause
interruption in satellite signals. When the sun is lined up directly with a satellite’s communication, the
sun’s radiation blocks the satellite’s signal. This year, it is expected that this phenomenon will occur
between October 4, 2015 and October 13, 2015 between the hours of 9:00 a.m. and 5:30 p.m.
depending upon the position of the sun.
Matt Muckelbauer, Senior Vice President and Chief Technology Officer stated, “During sun outages,
Innovative Cable TV customers may experience interference in picture quality and sound. Degradation
of the signal may last for several minutes depending on the antenna size and available link margin. It is
not unusual for the effect to go unnoticed.”
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 7:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking the
following link: http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have
available the telephone number, statement number, address, description of problem and brief
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4
or call (340) 714-3700 directly for technical support assistance.
Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website
http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the