Innovative Customers Experience Service Disruption Caused By Fiber Cut
St. Thomas, St. John and St. Croix, USVI- October 5, 2015– Innovative Cable TV and Wireless
customers on the island of St. Croix experienced an outage on October 4, 2015 due to damages to the
Company’s underground infrastructure caused by WAPA.
Nauzer Mistry, Vice President of Engineering and Operations stated, “On the morning of Sunday,
October 4th, Innovative was made aware that a WAPA crew working in the area of Centerline Road
damaged an underground 24 fiber optic cable. As a result of this damage to Innovative’s facilities,
customers in the area of Frederiksted were without cable TV, and some experienced cellular service
Service was down from approximately 11:45 a.m. and Innovative technical crews reported immediately
to repair the underground infrastructure. After many efforts to reroute traffic in order to restore
service while collaborating with the onsite WAPA crew, Cable TV service was restored by 7:00 p.m. of
the same day. Innovative Wireless customers, in the area of Estate Cottage were still affected by a
cellular service outage which was restored today at 12:30 p.m.
Innovative apologizes for any inconvenience this may cause its customers.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 7:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking the
following link: http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the
telephone number, statement number, address, description of problem and brief directions. For
assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or
call (340) 714-3700 directly for technical support assistance. Customer service is also available for
wireless customers directly at (340) 777-8899. Innovative customers may also report a service problem