Innovative Offices Open For Columbus Day and VI-PR Friendship Day

St. Thomas, St. John and St. Croix USVI – October 09, 2015– Innovative joins the people of the

Virgin Islands in observing Columbus Day and Virgin Islands–Puerto Rico Friendship festivities.

In an effort, however, to accommodate the schedules of Innovative customers and provide the

optimum level of service, the Innovative Business Offices will be open on Monday, October 12,

2015.

Innovative Business Offices provide customer care for Innovative Telephone, Innovative Cable

TV, Innovative Long Distance and Innovative PowerNet. The Innovative Business Offices are

located at Estate Diamond on St. Croix, Tutu Park Mall on St. Thomas and the Market Place on

St. John. The Business Offices at Tutu Park on St. Thomas and at Estate Diamond on St. Croix

have operational hours from 8:00 a.m. to 5:00 p.m., Monday through Friday and on Saturdays

from 8:00 a.m. to 12:00 noon. Operational hours at the St. John office, located at the

Marketplace are Monday to Friday 8:30 a.m. to 4:00 p.m. Customers may call Customer Service

at (340)779-9999 for assistance.

 

The Innovative Wireless locations at Estate Diamond and Plaza Extra West on St. Croix and Tutu

Park on St. Thomas will also be open on October 12, 2015. The hours of operation are from 8:00

a.m. to 6:00 p.m.

 

For cable TV or phone repairs, Innovative customers calling from landlines should dial “912”.

Normal operating hours are Monday through Friday from 8:00 p.m. to 7:00 p.m. and on

Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.

 

Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by

clicking the following link: http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please

have available the telephone number, statement number, address, description of problem and

brief directions.

 

For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and

press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also

available for wireless customers directly at (340) 777-8899.

 

Innovative customers may also report a service problem online by visiting our website

http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the

category.

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