Innovative Business Centers to Close on November 11th In Observance of Veteran’s Day
St. Thomas, St. John and St. Croix, USVI – November 9, 2015– In observance of Veteran’s Day, the
Innovative Business Offices on St. Thomas, St. John and St. Croix will be closed on Wednesday,
November 11, 2015. Innovative acknowledges and appreciates the efforts and sacrifices of men and
women, including Innovative employees, who have served their country in the Armed Forces.
Innovative Business Offices provide customer care for Innovative Telephone, Innovative Cable TV,
Innovative Long Distance and Innovative PowerNet. The Innovative Business Offices are located at
Estate Diamond on St. Croix; Tutu Park Mall on St. Thomas and The Market Place on St. John.
The Innovative Wireless locations at Estate Diamond and Plaza Extra West on St. Croix and Tutu Park
on St. Thomas will also be closed on November 11, 2015.
Normal business hours at each location will resume on, Thursday, November 12, 2015.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 7:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach Repairs at (340) 778-1742 or by using the following link:
http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the telephone
number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4
or call (340) 714-3700 directly for technical support assistance.
Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website
http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the