Innovative Reminds Customers Of New Payment Procedures Effective November 14th

St. Thomas, St. John and St. Croix, USVI – November 10, 2015– Innovative, the leading

telecommunications provider in the U.S. Virgin Islands reminds the public that, effective Saturday,

November 14, 2015, the Innovative Business Office will no longer accept and process payments at the

cashier’s window. Listed below are a number of other payments options available to our customers:

• PAY-BY-PHONE - This is a payment method that is free, easy to use, saves time and offers

convenience. Accessing Pay-by-Phone is easy. Customers should have their 13-digit statement number

and credit card or debit card with logo to make payment. Call (340) 774-2PAY (2729) 24 hours a day

from anywhere in the world. It’s that simple!

 

• PAY ON-LINE - Visit us at www.innovative.vi and Click “Pay My Bill”. Customers who are new to the

on-line service will be prompted to create an on-line account. Existing customers will be asked to login.

Then enjoy the privacy and convenience of free on-line Bill Pay service.

 

With Pay-by-Phone and on-line Bill Pay services, you may set up a system in which monthly payments

can be debited on a recurring basis. You may also take advantage of other added benefits. If a service is

disconnected for non-payment, you can pay the past due balance in full, and service is automatically

reconnected. We invite you to try this new service. It’s really easy!

 

• PAY USING AUTOMATIC BILL-OUT – Save time by having your monthly bills automatically charged to

your credit card. No hassles, no standing in lines, no late fees and no service disconnections.

 

• PAY AT THE BANKS - Pay at any Banco Popular, FirstBank, Scotiabank or Bank of St. Croix branch in

the territory. Customers opting to pay at the bank who are in receipt of late notices are encouraged to

pay their bill three days prior to the due date listed on the late notice.

 

• PAY BY MAIL- Mail the payment to the address indicated on the statement stub.

 

• PAY BY PAYMENT DROP-BOX- Customers may continue to use our payment drop box to drop off

checks for payment. The payment drop box can be found along the outside wall of each business office

locations: Tutu Park on St. Thomas, the Marketplace on St. John and Sunny Isle on St. Croix.

 

Debra Thomas-Smith, Vice President of Customer Care stated, “Innovative Companies continues to find

ways of simplifying our customers’ experience. In March of 2015 we launched our 24 hour IVR Pay by

Phone service. We are excited that these enhancements will give our customers greater flexibility. In

the near future we will be rolling out other exciting payment and service options, specifically recurring

direct debit, electronic check and e-Billing. Our aim is to provide as many easy payment options to our

customers as we can.”

 

For more information about our payment options, customers may contact Customer Service at 340-

779-9999, Monday to Friday, from 8:00 a.m. to 5:00 p.m. and Saturdays from 9:00 a.m. to 12:00 p.m.

 

For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours

of operation are 8:00 a.m. to 7:00 p.m. from Monday through Friday and on Saturdays, Sundays and

holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach Repairs at (340)

778-1742 or by using the following link:

http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the telephone

number, statement number, address, description of problem and brief directions.

 

For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4

or call (340) 714-3700 directly for technical support assistance.

 

Customer service is also available for wireless customers directly at (340) 777-8899.

Innovative customers may also report a service problem online by visiting our website

http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the

category.

####