Innovative Reminds Customers Of New Payment Procedures Effective November 14th
St. Thomas, St. John and St. Croix, USVI – November 10, 2015– Innovative, the leading
telecommunications provider in the U.S. Virgin Islands reminds the public that, effective Saturday,
November 14, 2015, the Innovative Business Office will no longer accept and process payments at the
cashier’s window. Listed below are a number of other payments options available to our customers:
• PAY-BY-PHONE - This is a payment method that is free, easy to use, saves time and offers
convenience. Accessing Pay-by-Phone is easy. Customers should have their 13-digit statement number
and credit card or debit card with logo to make payment. Call (340) 774-2PAY (2729) 24 hours a day
from anywhere in the world. It’s that simple!
• PAY ON-LINE - Visit us at www.innovative.vi and Click “Pay My Bill”. Customers who are new to the
on-line service will be prompted to create an on-line account. Existing customers will be asked to login.
Then enjoy the privacy and convenience of free on-line Bill Pay service.
With Pay-by-Phone and on-line Bill Pay services, you may set up a system in which monthly payments
can be debited on a recurring basis. You may also take advantage of other added benefits. If a service is
disconnected for non-payment, you can pay the past due balance in full, and service is automatically
reconnected. We invite you to try this new service. It’s really easy!
• PAY USING AUTOMATIC BILL-OUT – Save time by having your monthly bills automatically charged to
your credit card. No hassles, no standing in lines, no late fees and no service disconnections.
• PAY AT THE BANKS - Pay at any Banco Popular, FirstBank, Scotiabank or Bank of St. Croix branch in
the territory. Customers opting to pay at the bank who are in receipt of late notices are encouraged to
pay their bill three days prior to the due date listed on the late notice.
• PAY BY MAIL- Mail the payment to the address indicated on the statement stub.
• PAY BY PAYMENT DROP-BOX- Customers may continue to use our payment drop box to drop off
checks for payment. The payment drop box can be found along the outside wall of each business office
locations: Tutu Park on St. Thomas, the Marketplace on St. John and Sunny Isle on St. Croix.
Debra Thomas-Smith, Vice President of Customer Care stated, “Innovative Companies continues to find
ways of simplifying our customers’ experience. In March of 2015 we launched our 24 hour IVR Pay by
Phone service. We are excited that these enhancements will give our customers greater flexibility. In
the near future we will be rolling out other exciting payment and service options, specifically recurring
direct debit, electronic check and e-Billing. Our aim is to provide as many easy payment options to our
customers as we can.”
For more information about our payment options, customers may contact Customer Service at 340-
779-9999, Monday to Friday, from 8:00 a.m. to 5:00 p.m. and Saturdays from 9:00 a.m. to 12:00 p.m.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 7:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach Repairs at (340)
778-1742 or by using the following link:
http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the telephone
number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4
or call (340) 714-3700 directly for technical support assistance.
Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website
http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the