Innovative Business Centers Close on November 26th in
Observance of Thanksgiving Day – Regular Business Hours Resume on November 27th
St. Thomas, St. John and St. Croix, USVI – November 25, 2014– In observance of Thanksgiving Day,
Innovative’s Business Offices and Wireless Retail Stores on St. Thomas, St. John and St. Croix will be
closed on Thursday, November 26, 2015 and will resume normal business hours on Friday, November
Innovative Business Offices provide customer care for Innovative Telephone, Innovative Cable TV,
Innovative Long Distance and Innovative PowerNet. The Innovative Business Offices are located at
Estate Diamond on St. Croix; Tutu Park Mall on St. Thomas and Starfish Market Place on St. John.
The Innovative Wireless locations at Estate Diamond and Plaza Extra West on St. Croix and Tutu Park
on St. Thomas will also be closed on November 26, 2015.
Normal business hours at each location will resume on Friday, November 27, 2015. The hours for the
Wireless Retail Stores will be 8:00 a.m. to 6:00 p.m. on Black Friday with the exception of the Starfish
Market Place Store on St. John which will be open from 8:30 a.m. to 3:30 p.m. Customers are
encouraged to take advantage of holiday special promotions.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours
of operation are 8:00 a.m. to 7:00 p.m. from Monday through Friday and on Saturdays, Sundays and
holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach Repairs at (340)
778-1742 or by using the following link:
http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the telephone
number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4
or call (340) 714-3700 directly for technical support assistance.
Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website
http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the
category. Additional information is also available on our website at