Innovative Announces Abbreviated Hours At St. Thomas Business Office On
St. Croix, St. Thomas and St. John, USVI- December 6, 2015 –The management and staff of Innovative
Companies would like to inform the public of abbreviated operating hours on Tuesday, December 8, 2015 at its
St. Thomas Business Office located at Tutu Park.
Debra Thomas-Smith, Vice President of Customer Care stated, “To accommodate a meeting with Innovative
staff, our St. Thomas Business Office will open at 11:00 a.m. on Tuesday, December 8th. Our Business Office
locations at The Marketplace on St. John and Sunny Isle on St. Croix will hold normal business hours. We would
also like to remind our customers of our Holiday Customer Celebration event at the St. Thomas Business Office
between the hours of 12:00 p.m. and 2:00 p.m. of that same day. Please attend and invite a friend as we
celebrate your patronage and share in the holiday cheer.”
Innovative apologizes for any inconvenience caused by the adjusted opening hours.
Customers who wish to make a payment by credit or debit card with a logo may call 340-774-2PAY (2729). The
service is available 24 hours a day and can be accessed from anywhere in the world. Services disconnected for
non-payment will be automatically reconnected when the past-due balance is paid in full.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of
operation are 8:00 a.m. to 7:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from
8:00 a.m. to 4:00 p.m.
Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking this link:
http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the telephone number,
statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call
(340) 714-3700 directly for technical support assistance.
Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website http://www.innovative.vi.
Customers should fill out the form and select “Service Repairs” as the category.