Innovative Announces Business Offices and Retail Stores Carnival Closings

St. Thomas, St. John and St. Croix USVI – April 26, 2016– The management and staff of Innovative, the leading telecommunications provider in the U.S. Virgin Islands, offers Carnival well wishes to the people of the U.S. Virgin Islands and announces the holiday schedule for the business offices and retail stores.


The Innovative Business Offices, which include the customer care departments for Innovative Telephone, Innovative Cable TV and Innovative Long Distance, will close on Friday, April 29, 2016 and Saturday, April 30, 2016 in observance of the Children’s Parade and the Adult’s Parade, respectively.


The Innovative Wireless locations at Estate Diamond and Plaza Extra West on St. Croix; Tutu Park location on St. Thomas and the retail store at Starfish Marketplace on St. John will also be closed on Friday, April 29, 2016 and Saturday, April 30, 2016.
All Innovative offices will resume normal business hours on Monday, May 2, 2016.


For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 6:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach Repairs at (340) 778-1742 or by using the following link: http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the telephone number, statement number, address, description of problem and brief directions.


For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance.


Customer service is also available for wireless customers directly at (340) 777-8899.