Innovative Offices Open For Columbus Day and VI-PR Friendship Day

St. Thomas, St. John and St. Croix USVI – October 7, 2016– Innovative joins the people of the Virgin Islands in observing Columbus Day and Virgin Islands–Puerto Rico Friendship festivities.  In an effort, however, to accommodate the schedules of Innovative customers and provide the optimum level of service, the Innovative Business Offices will be open on Monday, October 10, 2016.


Innovative Business Offices provide customer care for Innovative Telephone, Innovative Cable TV, Innovative Long Distance and Innovative PowerNet. The Innovative Business Offices are located at Estate Diamond on St. Croix, Tutu Park Mall on St. Thomas and the Market Place on St. John. The Business Offices at Tutu Park on St. Thomas and at Estate Diamond on St. Croix have operational hours from 8:00 a.m. to 5:00 p.m., Monday through Friday and on Saturdays from 8:00 a.m. to 12:00 noon. Operational hours at the St. John office, located at the Marketplace are Monday to Friday 8:30 a.m. to 4:00 p.m. Customers may call Customer Service at (340)779-9999 for assistance.


The Innovative Wireless locations at Estate Diamond and Plaza Extra West on St. Croix and Tutu Park on St. Thomas will also be open on October 10, 2016. The hours of operation are from 8:00 a.m. to 6:00 p.m.


For cable TV or phone repairs, Innovative customers calling from landlines should dial “912”. Normal operating hours are Monday through Friday from 8:00 p.m. to 6:00 p.m. and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.


Customers utilizing wireless phones can reach the Service Center at (340) 778-1742 or by clicking the following link: CLICK HERE Please have available the telephone number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and
press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also
available for wireless customers directly at (340) 777-8899.


Innovative customers may also report a service problem online by visiting our website
http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the
category.