Lifeline Qualifying Programs Change Effective December 2

St. Croix, St. Thomas and St. John, USVI – November 21, 2016– Effective December 2, 2016, the programs that are currently being used to qualify customers for Lifeline certification will change.


The following programs will be accepted for certification:

  • Supplemental nutrition assistance program (SNAP)
  • Medicaid
  • Federal Public Housing Assistance (FPHA)
  • Veteran’s Pension or Survivor’s Pension – New qualifier
  • Income-based Eligibility (based on all persons in the household)

The following programs will no longer be accepted for certification:

  • Low Income Energy Assistance Program (LIHEAP)
  • National School Lunch Program (NSLP)
  • Supplemental Security Income (SSI) – Not a program available in the Virgin Islands or Puerto Rico
  • Temporary Assistance for Needy Families (TANF)
  • General Assistance Program - Any additional qualifying programs established by the state

Customers are reminded that effective November 1, 2016, certification is completed at Innovative’s Business Offices and they must bring the following requisite documents with them when they apply for recertification:

  • Acceptable and valid forms of identification that confirm your legal name, date of birth and social security number
  • Proof of program eligibility or proof of income eligibility

For rates and other information go to our webpage.