The Federal Universal Service Charge (FUSC) Surcharge Factor recovers the costs associated with the carrier’s contributions to the federal universal fund program. The government-mandated program is designed to help keep service rates affordable for all customers, in all areas of the United States. Effective January 1, 2016, there has been a change in the FUSC surcharge factor from 16.7% to 18.2%. For residential telephone customers and single-line business subscribers, the FUSC charge will increase from $1.24 to $1.36. Multi-line telephone business subscribers will also notice a change on their bill from $1.74 to $1.90 per line. PBX lines rates are also increasing from $2.31 to $2.52 per line.


Customers with questions regarding this notice should contact the Innovative Business Office at 340-779-9999. Innovative’s Business Office hours are 8:00 a.m. to 5:00 p.m. weekdays and 8:00 a.m. to 12:00 p.m. on Saturdays.