Innovative Reminds Customers Of Contact Information

St. Croix, St. Thomas and St. John, USVI – January 8, 2016– Innovative, the leading telecommunications provider in the Territory, reminds its customers of the contact numbers for service interruptions, customer care and billing inquiries.  Innovative’s Customer Service Call Center and Front Office walk-in areas at the Business Offices at Tutu Park in St. Thomas and at Estate Diamond in St. Croix operational hours are 8:00 a.m. to 5:00 p.m., Monday through
Friday and on Saturdays 8:00 a.m. to 12:00 noon. At the St. John office, located at the Marketplace, operational hours are Monday to Friday 8:30 a.m. to 4:00 p.m. Customer Service Representatives assist customers with service applications, billing inquiries and other operational matters. Customers may call Customer Service at (340)779-9999 for assistance. 


The Service Center team is responsible for troubleshooting service issues and scheduling service and repair appointments for business and residential customers. For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. Effective January 11, 2016, the hours of operation will be 8:00 a.m. to 6:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m.


Customers utilizing wireless phones can reach the Service Center at (340) 778-1742. Please have available the telephone number, statement number, address, description of problem and brief directions. For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance. Customer service is also available for wireless customers directly at (340) 777-8899. Innovative customers may also report a service problem online by visiting our website Customers should fill out the form and select “Service Repairs” as the category.