Innovative’s Business Offices To Close In Observance Of Dr. Martin Luther King’s Birthday
St. Thomas, St. John and St. Croix, USVI – January 14, 2016– In observance of Dr. Martin Luther King’s Birthday, Innovative’ s Business Offices and Wireless Retail Stores on St. Croix, St. Thomas and St. John will be closed on Monday, January 18, 2016.
Innovative’s Business Offices, which include the customer care departments for Innovative Telephone, Innovative Cable TV and Innovative Long Distance, are located at Estate Diamond on St. Croix; Tutu Park Mall on St. Thomas and The Market Place on St. John. Innovative Wireless Retail locations at Estate Diamond and Plaza Extra West on St. Croix; Tutu Park on St. Thomas and The Market Place on St. John will also be closed on January 18, 2016.
Normal business hours will resume on Tuesday, January 19, 2016.
Customers experiencing interruptions of their landline or internet service are encouraged to use the information provided below to call the Innovative Repairs department for assistance.
For cable TV or phone repairs, Innovative customers calling from landlines should dial 912. The hours of operation are 8:00 a.m. to 6:00 p.m. from Monday through Friday and on Saturdays, Sundays and holidays from 8:00 a.m. to 4:00 p.m. Customers utilizing wireless phones can reach Repairs at (340) 778-1742 or by using the following link: http://www.livehelpnow.net/lhn/TicketsVisitor.aspx?lhnid=22785. Please have available the telephone number, statement number, address, description of problem and brief directions.
For assistance with high-speed data/Internet service, customers should call (340) 779-9999 and press 4 or call (340) 714-3700 directly for technical support assistance.
Customer service is also available for wireless customers directly at (340) 777-8899.
Innovative customers may also report a service problem online by visiting our website http://www.innovative.vi. Customers should fill out the form and select “Service Repairs” as the category. Additional information is also available on our website at www.innovative.vi.