Yes. To add an authorized person to your account, you will have to provide the person’s name. Please note that once a person is authorized on your account they are authorized to make any changes, up to and including termination of services.
Yes. However, a downgrade of service from business to residence is permitted only when the existing number is changed.
Yes. An upgrade of service from residence to business is possible; however, the monthly charges will be increased.
Yes. Customers wishing a number change due to various reasons (e.g., harassment calls) may request a new telephone number. Depending on the circumstance for which the telephone number was changed, it may be recommended that the number be non-published thereafter. A non-published telephone number does not appear in the Telephone Directory nor does it appear in the assistance records (913).
Yes, you can use an “Assignment of Contract” to transfer your working Business number to another business owner. This transaction requires both parties to be present in one of our Business offices, or a notarized letter signed by both parties. The new business owner will have to provide their business license and photo ID. There is a $40.00 fee for this transaction.
Yes, you can use an “Assignment of Contract” to transfer a working Residential telephone number to another person. This transaction requires the presence of both parties at one of our Business Offices or a notarized letter signed by both parties. The new subscriber of the service is required to provide a photo ID, social security number, and a deposit for the account. There is a $20.00 fee for this transaction.
Residential customers applying for a second line at the same physical address need only provide a photo ID to process this order. The deposit may be waived based on the subscriber’s credit history with the company. For business customers, a second line request must be submitted in writing. An additional $50.00 deposit is required.
Yes! We offer vacation rates to customers who may need their telephone temporarily disconnected for a minimum of one (1) month and a maximum of six (6) months, within a consecutive 12-month period.
Yes! A Transfer is the process by which telephone service is moved from one location to another. Monthly charges are based on service and equipment items added to or deleted from your account.
If you're occupying a location where someone just moved out, you will probably find Ready Phone Service on standby. To check for Ready Phone availability, plug a phone into the phone jack at your new location. If there is a dial tone you may dial 990 on St. Croix and 777-8855 on St. Thomas/St. John, which will put you in touch with our dispatch team; your line will be connected within the next 24 hours. If there is no dial tone (make sure you check all jacks) or you have a tone but still can’t dial out, then your new location is not equipped for Ready Phone.
In cases where there is a dispute between a subscriber and the company, the subscriber may file a complaint with the Public Service Commission at P.O. BOX 40, Charlotte Amalie, VI 00804.
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