Important Notice to Innovative Telephone Customers

Important Information Impacting Innovative Telephone Rates

Over the last 13 years,  Innovative Telephone’s basic rates have remained unchanged. We are constantly seeking ways to provide products, services and essential communication tools for our customers, while offering affordable service.


Like every other business in the Territory, we have been focused on controlling our costs as we invest in advanced technology and equipment. However, at this time, it is essential for Innovative to bring the rates in line with the cost of providing the best telecommunications services to the customer.

The company is sensitive to the current economic climate and we continue to offer competitive pricing and encourage customers to bundle their telephone service with other Innovative services to receive a discounted monthly rate.
On May 26, 2016, the Virgin Islands Public Services Commission approved the following rates after a thorough rate investigation. Effective August 1, 2016, the rates on the following service will increase to the stated amounts.


Residential Service – Single Line: $23.00 ($1.35 increase)
Business Service – Single: $64.00 ($5.45 increase)


We want to thank you for your continued patronage and patience throughout our ongoing network upgrade and billing and operating system conversions and we look forward to sharing very exciting news about the future of Innovative.
 
Download Complete List of New Telephone Service Rates:

 

>Residential Telephone Rates                              >Business Telephone Rates

 


Telephone Rate Increase FAQ's

How were customers notified of the increase?

This rate increase was approved by the Virgin Islands Public Services Commission in May. Customers are being informed through a bill message, on our website at innovative.vi, in an official press release in the local newspapers as well as a written public notice from the PSC.

Now that ATN has bought Innovative will they be increasing prices of all products?

This rate increase was approved by the Virgin Islands Public Services Commission in May and has been in development by Innovative for several months prior to the sale to Atlantic Tele Network.

 

The timing of the sale and the price adjustments to the Telephone service rates happened to coincide with each other. This was an initiative solely implemented under the management of Innovative Telephone Company.

 

ATN is fully committed to seeking ways to provide the most advanced technology at the best value for our customers now and in the future.

What can I do to lower my bill?

Innovative offers Bundle discounts and encourages its customers with multiple services to bundle their service to be able to receive a discounted monthly rate. Choose the right package for your phone, cable, internet and budget needs.

Our permanent (NON-PROMOTIONAL) bundles are NOT being increased this year which means an increased value to you the customer!

 

Customers who bundle more than one product will enjoy PERMANENT savings.  Innovative has a variety of multiple product packages at a great value that include Phone, Cable, and Internet. These bundles have been designed to provide the maximum long term savings for our valued customers.  Call us to discuss which bundle is right for you.

 

 

Which Telephone services were affected by the Rate Increase?

Most Call Services and Call Features are affected by the recent increase including basic local exchange for residential and business services as well as some service charges.  You can access the full list by clicking on the Rate Sheets listed above or call us and we will give you information about a specific service over the phone.

Why did my phone bill go up?

Innovative Telephone’s basic rates have remained unchanged for over 13 years. We’re always looking for ways to provide communication tools for our customers while offering affordable service. Like every other business in the Territory, we have been focused on controlling our costs as we invest in advanced technology and equipment. However, at this time, it is essential for Innovative to bring the rates in line with the cost of providing the best telecommunications services to the customer.

 

>LEARN MORE ABOUT BUNDLING MY SERVICES TO SAVE!

 

We thank you for your business as we continue to offer the latest technology to help you stay connected.
 
For full information on all affected Telephone rates and service, click on the rate sheets above or call 340.779.9999.